Article 1 – Definitions

In these Terms and Conditions, the following definitions apply:

Additional Agreement: an agreement whereby the Consumer acquires products, digital content and/or services in connection with a distance contract, and these are supplied by BALDR | Authored Work or by a third party based on an arrangement between that third party and BALDR.

Cooling-off Period: the period within which the Consumer may exercise the right of withdrawal.

Consumer: the natural person not acting for purposes relating to their trade, business, craft or profession.

Day: calendar day.

Digital Content: data produced and supplied in digital form, including but not limited to digital artwork, design files, NFT-related visuals, and downloadable creative assets.

Long-Term Agreement: an agreement providing for regular delivery of goods, services, and/or digital content over a specified period.

Durable Medium: any tool – including email – enabling the Consumer or BALDR to store information addressed personally to them in a way accessible for future reference and unchanged reproduction.

Right of Withdrawal: the possibility for the Consumer to withdraw from the distance contract within the Cooling-off Period.

BALDR | Authored Work (“BALDR”): the brand and trading name under which Fab Labs operates, offering limited edition streetwear, custom pieces, and authored creative works.

Distance Contract: an agreement concluded between BALDR and the Consumer within an organized system for remote sale of products, digital content, and/or services, exclusively using one or more means of distance communication.

Model Withdrawal Form: the European standard withdrawal form included in Appendix I.

Means of Distance Communication: any method enabling the conclusion of a contract without BALDR and the Consumer being physically present in the same space.

Article 2 – Identity of the Entrepreneur

Trade name: Fab Labs, trading as BALDR | Authored Work

Address: August Vermeijlenpad 60

Email: info@baldr.shop

Chamber of Commerce (KvK): 24484484

VAT number: NL1330.30.969.B2

Article 3 – Applicability

1. These Terms apply to every offer made by BALDR and to every distance contract concluded between BALDR and a Consumer.

2. Prior to concluding a distance contract, these Terms will be made available electronically in a manner allowing storage on a durable medium.

3. In case additional product- or service-specific conditions apply (e.g., commissioned artwork, limited drops, collaborations), the Consumer may rely on the most favorable applicable provision in case of conflict.

Article 4 – The Offer

1. Limited editions, exclusive drops, and time-bound releases will clearly state validity and conditions.

2. BALDR provides accurate descriptions of products, digital content, and services.

   Due to the artistic and handcrafted nature of certain pieces, minor variations may occur and do not constitute defects.

3. Obvious errors or manifest mistakes do not bind BALDR.

4. The offer clearly states the rights and obligations associated with acceptance.

Article 5 – The Agreement

1. The agreement is concluded when the Consumer accepts the offer and fulfills the stated conditions.

2. BALDR confirms electronic orders without undue delay.

3. BALDR ensures secure data transmission and payment environments.

4. BALDR reserves the right, within legal limits, to refuse or attach conditions to orders where justified (e.g., suspected fraud, resale abuse, bot activity during limited drops).

Article 6 – Right of Withdrawal

For Physical Products

1. The Consumer may withdraw within 14 days without stating reasons.

2. The Cooling-off Period begins the day after receipt of the product.

3. For multiple shipments, the period begins upon receipt of the final item.

For Services & Digital Content (Not Supplied on a Tangible Medium)

1. The Consumer may withdraw within 14 days after conclusion of the agreement.

2. If execution begins with explicit consent before expiry of the Cooling-off Period, and the Consumer acknowledges loss of withdrawal rights, the right of withdrawal expires.

Article 7 – Consumer Obligations During Cooling-off Period

1. The Consumer shall handle products with care.

2. Products may only be inspected as they would be in a physical store.

3. The Consumer is liable for diminished value resulting from handling beyond what is necessary to assess the product.

Article 8 – Exercising the Right of Withdrawal

1. Withdrawal must be communicated via the Model Withdrawal Form or an unambiguous statement.

2. Products must be returned within 14 days after notification.

3. Return shipping costs are borne by the Consumer unless otherwise stated.

4. The Consumer bears the burden of proof for timely return.

Article 9 – BALDR’s Obligations Upon Withdrawal

1. BALDR reimburses payments, including standard delivery costs, within 14 days after receiving the withdrawal notice.

2. Refunds are made using the same payment method unless agreed otherwise.

3. BALDR may withhold reimbursement until the product has been received or proof of return is provided.

Article 10 – Exclusion of the Right of Withdrawal

The right of withdrawal is excluded for:

• Custom-made or personalized items (including commissioned artwork, custom sneaker pieces, limited made-to-order garments).

• Products created based on individual specifications.

• Sealed goods unsuitable for return for hygiene reasons if unsealed.

• Digital content not supplied on a tangible medium where execution began with prior explicit consent.

• Fully performed services where performance began with explicit consent.

For BALDR, this explicitly includes commissioned artistic works, bespoke designs, and made-to-order drops.

Article 11 – Pricing

1. Prices stated are inclusive of VAT.

2. BALDR reserves the right to adjust prices due to VAT changes or legal obligations.

3. Limited edition pricing may reflect scarcity and production scale.

Article 12 – Conformity & Additional Guarantee

1. BALDR guarantees that products conform to the agreement and reasonable quality standards.

2. Artistic character and intentional design distressing do not constitute defects.

3. Any additional guarantee does not limit statutory rights.

Article 13 – Delivery & Execution

1. Delivery occurs at the address provided by the Consumer.

2. Orders are executed within 30 days unless otherwise agreed.

3. Risk transfers to the Consumer upon delivery.

4. In case of delay, the Consumer may dissolve the agreement free of charge.

Article 14 – Long-Term Agreements

Consumers may terminate long-term agreements in accordance with Dutch consumer law, with a notice period not exceeding one month unless otherwise legally permitted.

Article 15 – Payment

1. Payments must be made within 14 days unless otherwise agreed.

2. BALDR may require advance payment up to 50%.

3. In case of late payment, statutory interest and legally permitted collection costs apply.

Article 16 – Complaints Procedure

1. Complaints must be submitted within a reasonable time after discovery.

2. BALDR responds within 14 days.

3. Consumers must allow BALDR reasonable time (minimum 4 weeks) to resolve complaints before initiating formal dispute proceedings.

Article 17 – Governing Law & Disputes

All agreements are governed exclusively by Dutch law.

Article 18 – Additional or Deviating Provisions

Additional provisions may not be to the detriment of the Consumer and must be recorded in writing or on a durable medium.

Appendix I – Model Withdrawal Form

(Complete and return only if you wish to withdraw from the agreement.)

To:

Fab Labs trading as BALDR | Authored Work

August Vermeijlenpad 60

Email: info@baldr.shop

I/We hereby give notice that I/We withdraw from our contract for:

• the sale of the following goods: __________

• the supply of the following digital content: __________

• the provision of the following service: __________

Ordered on / received on: __________

Name of Consumer(s): __________

Address of Consumer(s): __________

Signature (only if submitted on paper): __________

Date: __________