FAQ

Each product page includes a size guide specific to that garment — look for the “Size Guide” link next to the size selector. Because our pieces are made to order in small batches, sizing can vary slightly between styles, so we recommend checking the guide for each piece rather than relying on your usual size alone.

Most Baldr pieces are released in limited drops. Once a size or piece sells out, it’s typically not restocked — new work is released as new drops rather than reprints of previous ones. Follow our newsletter or Instagram to know when the next drop goes live.

If an item is available to purchase on the site, it’s in stock unless the page states otherwise. Made-to-order pieces are produced after your order is placed, so please allow for the production time noted on the product page before delivery begins.

No — please don’t iron directly on prints, embroidery, or artwork, and avoid direct heat altogether. If the fabric itself needs it, iron inside-out on a low setting, away from any printed or tattooed detail.

Our garments are pre-treated to minimize shrinkage, but some may still occur if care instructions aren’t followed. Wash cold, skip the tumble dryer, and check the care label on each piece for specifics.

Email us at info@baldr.work within 14 days of receiving your order and we’ll send you return instructions. See the Returns section below for the full step-by-step process.

Orders may be cancelled for a few reasons: payment issues, suspected fraud, stock discrepancies, or resale/bot-related purchasing during limited drops. If your order was cancelled and you’re not sure why, email info@baldr.work and we’ll look into it.

Once an order is placed, we’re not able to change size, color, or shipping details — made-to-order pieces go into production quickly, and limited-drop items may already be sold out in the size you’d want to switch to. If you’ve made a mistake, email info@baldr.work as soon as possible: we can’t guarantee a fix, but we’ll do what we can before production starts. Otherwise, the best option is usually to place a new, correct order and cancel the original.

Orders are processed quickly, so the sooner you contact us the better. Email info@baldr.work right away with your order number — we can cancel before an item enters production or ships, but can’t guarantee a cancellation after that point.

We offer standard domestic and international shipping. Exact options and costs are calculated at checkout based on your address.

Orders are typically processed within 1–5 business days before shipping. Estimated delivery from dispatch: Netherlands 1–3 business days, EU 3–7 business days, rest of world 5–14 business days. Made-to-order pieces may take longer — check the product page for details.

Not currently — we don’t offer a next-day or overnight shipping option. Standard delivery within the Netherlands takes 1–3 business days from dispatch. If you need a piece by a specific date, email us at info@baldr.work before ordering and we’ll let you know if it’s realistic.

We ship worldwide. Shipping and delivery times vary by destination.

We accept WERO/iDeal, Visa, Mastercard, American Express, PayPal, and Klarna. All methods available in your region are shown at checkout.

Yes. All payments are processed through secure, encrypted payment providers. Baldr never sees or stores your full card details.

Yes, through Klarna — select Klarna at checkout to pay in installments instead of all at once. Availability depends on your country and Klarna’s own approval, so the option will appear automatically at checkout if you’re eligible. We don’t currently support splitting a single order across two different payment methods.

You’re charged immediately when checkout is confirmed, except when paying via Klarna, where Klarna’s own payment terms apply.

International returns are accepted within 14 days of delivery. Return shipping costs and any customs fees are the customer’s responsibility, unless the item arrived defective or incorrect.

Once we’ve received and inspected your return, refunds are processed within 14 days, back to your original payment method. You’ll get an email confirmation once it’s issued.

1. Email info@baldr.work within 14 days of receiving your order, with your order number.
2. We’ll confirm your return is eligible and send instructions.
3. Ship the item back in its original condition and packaging.
4. Once we’ve inspected it, we’ll process your refund within 14 days.