FAQ

Each product page includes a detailed size guide specific to that garment. We recommend checking measurements carefully before ordering, especially for oversized or tailored-fit pieces. If you’re between sizes, feel free to contact us for advice.

Most BALDR pieces are released in limited drops. Once sold out, they are typically not restocked. Some core items may return in future collections, but exclusive or authored pieces will not be reproduced.

If an item is available for purchase on our website, it is in stock unless otherwise stated. In rare cases of inventory discrepancies, we will notify you immediately and issue a refund if necessary.

No, we recommend NOT ironing garments and avoiding direct heat on prints, embroidery, or artwork. 

Our garments are pre-treated to minimize shrinkage. However, slight shrinkage may occur if washing instructions are not followed. Always wash according to the care label to maintain fit and quality.

You can request a return by contacting us at info@baldr.work within 14 days of receiving your order. Once approved, you will receive return instructions.

Orders may be cancelled due to:

• Payment issues

• Suspected fraudulent activity

• Stock discrepancies

• Resale or bot-related purchasing during limited drops

If your order was cancelled and you believe this was an error, please contact us.

Orders are processed quickly. If you need to make changes, contact us immediately. We cannot guarantee adjustments once processing has started.

We offer standard domestic and international shipping. Shipping options and costs are calculated at checkout.

Orders are typically processed within 1–3 business days.

Estimated delivery times:

• Netherlands: 1–3 business days

• EU: 3–7 business days

• International: 5–14 business days

Delivery times may vary during drops or high-volume periods.

We ship worldwide. Shipping rates and delivery times vary by destination and are shown during checkout.

We accept major credit and debit cards, PayPal, and other secure payment providers shown at checkout.

Yes. All payments are processed through secure, encrypted payment gateways. BALDR does not store your full card details.

Yes. All payments are processed through secure, encrypted payment gateways. BALDR does not store your full card details.

You are charged immediately upon successful checkout confirmation.

International returns are accepted within 14 days of delivery. Return shipping costs and any customs fees are the responsibility of the customer unless the item is defective.

Refunds are processed within 14 days after we receive and inspect your return. Funds will be returned using the original payment method.

1. Email info@baldr.work within 14 days of receiving your order.

2. Wait for return approval and instructions.

3. Ship the item back in original condition and packaging.

Returns that show signs of wear, washing, or damage may not be accepted.